Customer Service Policy

Platform Domain

Official Contact Channels

1. Daily Shopping & After-Sales Support: support@byredoshop.it.com
2. Wholesale Cooperation Inquiry: wholesale@byredoshop.it.com
3. Media & Press Interview Cooperation: press@byredoshop.it.com
   
   
   All email channels maintain normal reply within 2 working days, and complex consultation tickets will be processed within 3–5 working days.

Covered Service Scope

Service Standard Specification

1. All customer service replies are based on the unified service rules of the platform’s Shipping Policy, Refund Policy and Terms of Purchase, without arbitrary commitment beyond the scope of platform regulations.
2. When receiving customer complaints about damaged parcels, logistics loss or product quality problems, our team will guide customers to provide corresponding photos and order vouchers to push forward solutions within 2 working days.
3. If customers have questions about currency settlement (unified USD settlement), free shipping rules or delivery cycle, customer service will provide standardized detailed explanations according to platform operation standards.

Service Restrictions