Terms of Service
Platform Domain
Service Scope Definition
This Terms of Service regulates all online shopping services provided by byredoshop.it.com to global users, covering commodity display, online order, payment settlement, logistics delivery, after-sales return refund, customer consultation and wholesale cooperation service modules. All service execution shall be coordinated with Shipping Policy, Refund Policy and Customer Service Policy.
Platform Service Obligations
- We promise to display accurate commodity prices, discount information, product specifications and inventory status on the website, and mark the unified USD settlement currency clearly on all order pages.
- Provide free shipping service for all orders, arrange shipment within 1–3 working days, and deliver goods within 6–12 working days globally. Expedited delivery options are provided for customers with urgent receiving needs.
- Offer complete after-sales service including 60-day free return, free return freight and 5–10 working days refund processing cycle, and reply to user consultation emails via support@byredoshop.it.com within 2 working days.
- Provide complimentary beauty sample gifts for each order as platform exclusive shopping benefits.
User Service Obligations
Users shall provide accurate and complete shipping address, contact information during order placement to avoid logistics failure caused by false information. You shall check the parcel appearance immediately after receiving goods, and feed back damage or quality problems to support email within 7 days after receiving the package.
Service Suspension Statement
We reserve the right to temporarily suspend partial website service functions for regular system maintenance, and will release maintenance reminder notices on the homepage in advance if time permits. Temporary service suspension caused by server failure or network attack will not constitute platform liability for compensation.
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